Last modified: November 22, 2020
Welcome to lawzy!
Users should read this policy carefully, and ensure that they understand what information we collect from them (or what they provide to us) and how we collect, use, maintain, protect and disclose their information when they use our Application.
2. INFORMATION WE COLLECT
Information the User gives to lawzy
The User provides us with certain information when they use our Services. This information includes the following:
- When Consumers create an account, they provide their log-in credentials as well as some basic information that we need to operate our Services, such as their full legal name, e-mail, location (state and county), and phone number.
- When Consumers complete their profile, they may provide an optional picture of themselves, in addition to their location. We will only share their profile information with Lawyers on the Application after they submit a question. We will never share their contact information with other Users, and we will never share any of their information with other Consumers on the Application.
- When Consumers make an in-app purchase on the Application, they provide our payment service provider with their debit or credit card information (specifically, the first and last names of the credit card holder, a credit card number, a security code, and an expiration date). As of November 22, 2020, the payment service provider used to effectuate such payments is Stripe.
- When Consumers complete the steps to ask a Lawyer a question, they share with us their language and location (state and county) preferences, the area of law that applies to their question, the question they asked on the Application, and whether they selected a Lawyer to answer their question or requested an answer from the first available Lawyer in their state.
- When Users participate in surveys, respond to support inquiries, or rate a Lawyer, they give us insight into the quality of the Services and any other information they choose to provide to us. Lawyer ratings are used for internal purposes only and are not visible on the Application to other Users.
- If Consumers contact customer support via email or the Application, we collect the information they give us during the interaction.
- If a Lawyer answers a Consumer’s question, we receive their complete question and answer history, including all of the information exchanged during the interaction. ANY USER OF THE APPLICATION UNDERSTANDS THAT QUESTIONS AND ANSWERS OR ANY OTHER POSTS ON THE APPLICATION ARE NOT CONFIDENTIAL AND ARE NOT SUBJECT TO THE ATTORNEY-CLIENT PRIVILEGE.
- When Lawyers create an account, they provide us with their log in credentials as well as some basic information we need to operate our Services, such as their full name, e-mail address registered with the Florida Bar, their Florida Bar Number, the areas of law they practice, their location (state and county), phone number, language preferences, and whether they certify that they are in good standing with their state bar.
- When Lawyers complete their profile, they may update their location and provide an optional picture of themselves in addition to their education and professional experience. Consumers can view a Lawyer’s profile only if that Lawyer appears in the results from a Consumer’s search for a Lawyer to answer their question. We will never share a Lawyer’s contact information with other Users, and we will never share any of the Lawyer’s information with other Consumers on the Application. The Users control the information they share on the Application at their own risk.
- When Lawyers set up their bank account information to receive Consumer payments for the questions they answer, they provide our payment service provider with their checking account information (specifically, the name of the account holder, the last four digits of the account holder’s Social Security number, the account holder’s date of birth, the routing number for the account holder’s bank, and the number of the account itself). As of November 22, 2020, the payment service provider used to effectuate such payments is Stripe.
- When Lawyers answer questions on the Application, we collect the responses that they provide to those questions.
- If a Lawyer subscribes to our mailing list, we collect the contact information they provide to us, such as their full name and email address.
- When Lawyers participate in surveys or respond to customer services inquiries, they give us their insight into the quality of the Services and any other information they choose to provide to us.
- If a Lawyer contacts Customer Support via email or the Application, we collect the information they give us during the interaction.
Information we receive from others
In addition to the information Users provide to us directly, we receive information about them from others, including:
- Payment service providers facilitating in-app purchases that may give us records and copies of payments and associated information;
- Communication providers facilitating text and email messaging via the application;
- Users who may provide information about other Users as they use the Services;Other third-parties who may contact us about Users. For example, we may collect information from a third-party who contacts us about a User’s use of the Services or a related claim or dispute.
Information automatically collected from the use of our services
When Users utilize and access the Application, we may use automatic data collection technologies to gather information about the Services they use, how they interact with them, and the devices they use to access the Application. This includes the following information:
- Usage Information. We may collect information about the User’s activity on the Application including the dates and times they log in and out of the application, the features and pages they view and use, and how they interact with other Users on the Application. For example, Consumers may send questions to Lawyers who respond through the Application without disclosing their phone numbers or emails to each other. Users may receive the answers to their questions on the Application and by text and email messaging. To provide these Services, lawzy receives some data about the question and answer history (“Q&A history”), such as the names of the Users who interact in the Q&A, the date and time of the interaction, the number of questions asked and answered during the interaction, and the actual content of the Q&A. lawzy may also use this data for Customer Support services (including to resolve disputes between Users), for safety and security purposes, to improve our products and services, and to collect data analytics.
- Device Information. We collect information about the devices and internet connection Users utilize to access our services, including hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
- Data Analytics. lawzy may perform data analysis using Google Analytics to enhance the performance of the Application and its services and for marketing purposes. For example, we may review how Users find and select Lawyers on the Application to improve the presentation of that content to Users. lawzy does not collect personally identifiable information from Google Analytics. lawzy does not store Google Analytics data on our servers, and lawzy does not use any scraping methods, or any other application in conjunction with Google Analytics to retrieve data.
- Purchases and Payments. Transaction information related to in-app purchases, including the type of services requested or provided, purchase details, date and time the service was provided, amount charged and payment method.
3. COOKIES AND OTHER AUTOMATIC DATA COLLECTION TECHNOLOGIES
Managing cookies on the User’s device. Users may refuse to accept browser cookies by activating the appropriate setting on their browser. Users can also set their browser to warn them about attempts to place cookies on their computer or limit the type of cookies they allow. However, limiting browser cookies may impact Users’ ability to use and access our website.
Users can opt-out of Google Analytics for Display Advertising and customize Google’s Display Network ads using Google’s Ad Settings. Users can also opt-out of Google Analytics by using Google Analytics Opt-out Browser Add-on and by blocking Google in their browser settings. The adjustment of browser settings prevents Google from targeting advertising to a User across any device they are using to access the Application or the website. However, it does not prevent lawzy from collecting information that Users provide to us, including information about their device.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, Users should visit www.allaboutcookies.org or www.aboutcookies.org.
4. HOW THE USER’S INFORMATION IS USED
In order to deliver our Services to the Users, we do the following:
- Administer, create and manage each User’s account;
- Facilitate in-app purchases on the Application;
- Provide interactive features on the Application, such as connecting Consumers to Lawyers who provide answers to the Consumer’s legal questions;
- Show Lawyer profiles to Consumers based on area of law, location, and language preferences;
- Notify the Users about changes and updates to the Application, the Services, and any of our policies;
- Provide customer support, respond to the Users’ requests and communicate with them about their account and our services;
- Improve and develop new and existing Services by conducting focus groups and surveys and analyzing usage patterns on the Application;
- Present our Users with relevant discounts, contests and other offers;
- Prevent, detect and otherwise prohibit fraud or any other illegal or unauthorized use of the Application, which may include the investigation of alleged misconduct by the User or to the User, on or off the Application, and the collection of any data relating to the alleged fraudulent activities;
- Comply with legal requirements and enforce the rights and obligations arising from any agreements entered into between the Users and lawzy, including for billing and collections;
- Any other legitimate purpose used to deliver, improve and provide our Services to the Users.
- Comply with any court order, law, or legal process, including respond to any government or regulatory request.
- Disclose information, if we believe it is necessary or appropriate to protect the rights, property, or safety of lawzy, our Users, or others, including the exchange of information with other companies and organizations for the purposes of fraud protection and credit risk reduction;
- Serve legitimate business purposes, such as corporate audit, analysis and consolidated reporting, as well as compliance with applicable laws.
5. DISCLOSURE OF THE USER’S INFORMATION
We may disclose aggregated information about the Users, and information that does not identify any individual, without restriction.
- Our subsidiaries and affiliates, as they exist today or as they may exist in the future.
- lawzy business partners such as contractors, service providers, and other third parties we use to support, operate and improve our services. For example, we may provide limited information to business partners whose messaging APIs we use to send texts to Users through the Application. These third parties must agree to strict confidentiality.
- A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of lawzy assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding whereby the assets transferred include user personal information held by lawzy.
We may also disclose the User’s personal information in order to:
- Comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of lawzy, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;
- We may share our Users’ information with third parties with their consent or at their request.
6. HOW TO CONTROL THE DISCLOSURE OF THE USER’S INFORMATION
We strive to provide our Users with choices regarding the personal information they provide to us. We have created mechanisms to provide the Users with the following control over their information:
- Tracking Technologies and Advertising. Users can set their browser to refuse all or some browser cookies, or to alert them when cookies are sent. Users who wish to learn how to manage their Flash cookie settings should visit the Flash Player Settings page on Adobe’s application. Users should note that limiting browser cookies may impact their ability to use and access our website.
- Accessing and Correcting the User’s Information. Users can review and change their personal information by logging into the Application and editing their profile in Settings. Users may also send us an email at firstname.lastname@example.org to request access to their account, or to correct or delete any personal information that they provide to us. We may not accommodate a request to change or delete information if it violates any law or legal requirement, interferes with the delivery of our Services, or invalidates otherwise accurate information.
7. DATA SECURITY
We have implemented measures designed to secure our Users’ personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information our Users provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of our Users’ information also depends on them. They are responsible for keeping their passwords and account information confidential. We urge users not to share their passwords and account information with anyone. Consumers should exercise caution before sharing information with Lawyers on the Application. If a User does not select a specific Lawyer to answer their question, the User’s name, question, optional profile photo, and location (county and state) preferences may be viewed by any Lawyers on the Application who match their search until a Lawyer answers their question. Consumers cannot interact with one another or review questions posted by other consumers. Likewise, Lawyers cannot interact with each other or view questions assigned to a specific Lawyer.
We urge Lawyers to exercise caution before sharing information with Users on the Application. Any information Lawyers include in their profile including their full name, photo, practice area(s), state bar number, location (county and state) and professional experience and education may be viewed by any Consumer who matches with them on the Application to answer their question. Each time a Consumer receives an answer from a Lawyer, the Consumer will receive the Lawyer’s full name, state bar number and photo (if provided); however, the Consumer cannot access the Lawyer’s full profile.
A Lawyer’s content is posted and transmitted to others at their own risk. Although lawzy may take measures to restrict access to our Users’ content, please be aware that no security measures are guaranteed to prevent all such access. Further, lawzy cannot control the actions of other persons or entities who may have access to our Users’ content. Therefore, we cannot and do not guarantee that any User’s content will not be viewed by unauthorized persons.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect our Users’ personal information, we cannot guarantee the security of personal information transmitted on and/or through the Application. Any transmission of personal information is at the User’s own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Application.
8. CHILDREN’S PRIVACY
Our Services are restricted to members who are 18 years of age or older. We therefore do not knowingly collect personal information from children under 18. Children under the age of 18 should not download, join, use, or otherwise access the Application.
If a User or any other person suspect believes that we may have collected information from a person under the age of 18, please contact us at email@example.com, or use the support feature available on the Application.
10. HOW TO CONTACT US